Papa John's International, Inc. is the fastest growing pizza company in America. As of March 31, 2002, there were 2,742 Papa John's restaurants operating throughout the United States and nine international markets. Papa John's is the recognized quality leader among national pizza companies. It remains committed to its heritage of making a superior-quality, traditional pizza today. Operating under a highly competitive environment, Papa John’s can only control what is in its own boundary and rely on its control systems to survive. Because Papa John’s is in an industry where similar services are performed, quality becomes a key element in surviving from the intense competition.
Quality is essential in bringing customer satisfaction and
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