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Wordcount: 1856
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hotel management tools
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There are several ways in which the Ritz-Carlton could monitor its success in achieving ‘quality’.
First, it should assure that a higher level strategic self-examination study involving a through analysis of its operations is sufficiently carried out. The management team could then use these results to assess the success in achieving ‘quality’ by setting them against formerly established benchmarks.
By studying all of the major underlying processes focusing on ‘quality’ attainment at the Ritz-Carlton, an effective TQM program (including continuous improvement, benchmarking, just-in-time service, employee empowerment, and the like) could be put in effect for purpose of providing further insights with respect to the most crucial to provi
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