1. Understand the context of project management.
understand challenges
projects play an important role within organizations
offer level of intra-organizational efficiency – all seek, few find
projects exist outside established hierarchy
projects represent change
project managers must look at assigned role with eyes wide open to nature of tasks they are about to face
2. Recognize project team conflict as progress.
common response to team conflict is panic
perceive that reputation and career are on the line if project fails
natural result of putting individuals with diverse backgrounds together to coordinate their activities
worst mistake is
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