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Wordcount: 393
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Dr. Deming’s Points for Management Concerning System Design
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Dr. W. Edward Deming, the world renowned management visionary, developed a list of 14 points that he felt was the roadmap for an organization seeking excellence. One of Dr. Deming’s beliefs was that management is responsible for designing and providing a work system in which their workers will strive for success. The two points from Dr. Deming’s list of 14 that we feel most strongly support this belief are points 10 and 12.
In his 10th point, Dr. Deming states that management should: “Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity.” Dr. Deming felt that such exhortations only create adversarial relationships between management and workers. Dr. Deming further stated tha
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