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Benchmarking in BPR
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Benchmarking - Uncovering Best Practices and Learning from Others
"Competitor and customer benchmarks may be the most underused motivators in the management's administrative tool kit"
—Hamel and Prahalad, Competing for the Future
Overview
Have you ever asked yourself these questions:
"How are we doing?"
"Are we tracking the right measures?"
"How do we compare with others?"
"Are we making progress fast enough?"
"Are we using the best practices?"
Benchmarks and benchmarking can provide you with facts to answer these questions. They can provide you with data to show you what can be achieved. Perhaps more important, benchmarking can tell you how you can achieve the same type of results! In short, benchmarking gives you the exte
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