Search 101,000 Essays
|
Have us write a custom essay for you!
|
Wordcount: 1051
|
AT&T's use of Total Quality Management
|
Malcolm Baldrige National Quality Award 1992 Winner
AT&T Network Systems Group, Transmission Systems Business Unit
(Now Lucent Technologies, Inc., Optical Networking Group)
The Transmission Systems Business Unit (TSBU) of AT&T's Network Systems Group aspires to be an overachiever in the eyes of its customers. Although not yet perfect, the nation's largest maker of transmission equipment for telecommunications networks knows what it must do to earn top grades for customer satisfaction.
At least once a year, many of TSBU's major customers issue detailed, individualized "report cards," grading the equipment supplier on the product and service characteristics they deem most important. Guided by analyses of 11 types of customer-relate
|
This is only the first few lines of this paper. If you would like to view the entire paper you need to register here.
|
Get Instant Access to 100,000 Essays!!
|
|
|
|
