Introduction
In a very short time, business people have undergone a radical shift in the way they use and think about information. The advent of the World Wide Web has transformed information from a scarce commodity, available only from "experts" or through painstaking research, into an easily accessible resource, available to anyone who knows how to use intuitive, graphical browser technology. Not only is the information on the Web generally free, it is also indexed, searchable and conveniently organized by subject matter enabling users to quickly "surf" through related information stored anywhere on the network via hypertext links.
However, when the same Internet-savvy user goes to work, he or she finds a very different situation. Frequ
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